Shipping policy

Digital Delivery Policy. Last updated 10 November 2026.

Everything we sell is digital. Nothing is printed, packed or posted, and there are no shipping charges.

When you will get your files

We email your finished files within 2 business days of your order. Business days are Monday to Friday, excluding national public holidays. Orders placed on a weekend or public holiday start on the next business day.

If your photo is not suitable for printing we will email you before the deadline. The 2 business days then run from when we receive a usable photo.

How delivery works

• Files are sent to the email address used at checkout, as attachments or as a download link.
• If you cannot find the email, check your spam or junk folder, then contact us and we will resend it.
• Download and save your files when they arrive. We keep them for 90 days after delivery and then delete them.

What you receive

• Front pages: an A4 PDF, a high-resolution PNG, and an A3 PDF when your photo is large enough to print sharply at A3.
• Christmas cards: an A4 PDF that folds to A5, and a PNG of the front.
• Phone wallpapers: a PNG at 1290 by 2796 pixels.
• Gift inserts: an A4 PDF with a cut line.

Where we deliver

Anywhere with email. Prices are in Australian dollars.

Questions: support@goodestgazette.tech.