Privacy policy

Privacy Policy. Last updated 10 November 2026.

The Goodest Gazette ("we", "us") makes personalised pet artwork. This policy explains what we collect, why, and what we do with it.

What we collect

  • Order details: your name, email address, billing details and order history. Card details are handled by our payment providers and are never visible to us.
  • Personalisation details: the photo you upload, your pet's name and type, and anything you tell us about them, including any dedication.
  • Messages: emails and contact form messages you send us.
  • Website data: standard analytics and cookies provided by Shopify, such as pages viewed and device type.

Why we collect it

To make and deliver your order, answer your questions, meet our tax and legal obligations, and improve the store. If we could not collect your photo and pet details, we could not make your artwork.

Your photos

  • We use your photo only to make your order.
  • We never publish or share your photo or finished artwork unless you tick the permission box when you order or tell us in writing that we may. You can withdraw that permission at any time and we will take the artwork down.
  • We delete uploaded photos and finished files 90 days after delivery, or sooner if you ask.
  • If your photo includes people, please make sure you have their permission. We crop to the pet wherever we can.

Tools and service providers

Our store runs on Shopify, which stores order information and uploaded photos on our behalf, including on servers outside Australia (for example in the United States, Canada and Ireland). We may use software tools, including AI-assisted writing tools, to help draft the text of your edition. Where we do, we share only the pet details you gave us, not your name, email or payment details. We do not sell personal information.

Marketing emails

We send marketing emails only if you have opted in. Every marketing email says who it is from and includes an unsubscribe link, and we action unsubscribe requests within 5 business days. Emails about your order are not marketing and will be sent regardless.

How long we keep information

Photos and finished files: 90 days after delivery. Order and payment records: at least 5 years, as required for tax purposes.

Access, correction and complaints

You can ask to see, correct or delete the personal information we hold about you by emailing support@goodestgazette.tech. If you have a concern about how we have handled your information, contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact: The Goodest Gazette, support@goodestgazette.tech.