Frequently Asked Questions

No. You receive digital files by email: print-ready PDFs and a high-resolution PNG. Print them at home or at any print shop. We do not print or post anything.

Your files are emailed within 2 business days of your order. Orders placed on a weekend or public holiday start on the next business day.

Files are emailed within 2 business days and there is no postage to wait for. Leave yourself time to print and frame it if you are giving a printed copy.

A sharp, well-lit photo where we can see their face. The original from your camera roll is better than a screenshot or a photo saved from social media. The upload box will tell you if a photo is too small to print well.

Every edition starts from our own newspaper layouts. The story is written about your pet from the details you give us. We may use AI tools to help draft it, and a person edits, typesets and checks every edition before it is sent. Your photo stays your photo: we crop and tone it, but we never redraw or generate your pet.

Open the A4 PDF and print at 100% scale. Matte card of 170 to 250gsm looks best. If your order includes an A3 PDF, any print shop can print it the same day. Standard A4 and A3 frames fit without trimming.

Yes. One round of changes is included with every order. Reply to your delivery email within 14 days. If we have made a mistake, such as a misspelt name, we fix it free of charge.

Tell us and we will put it right. Your rights under the Australian Consumer Law always apply, including your right to a remedy if something is not as described. Our refund policy has the details.

We use it only to make your order. It is never published or shared unless you tick the box giving permission. We delete customer photos and finished files 90 days after delivery, or sooner if you ask.

No. The Double Trouble Edition takes two photos and makes a front page, card and wallpaper for each of them.

Yes. Rabbits, birds, horses, guinea pigs, lizards. If they have a name and a personality, they can make the front page.