Refund policy

Refunds and Returns. Last updated 10 November 2026.

Every edition is made to order for one pet. We want you to love it, and if something is wrong we will put it right.

Your rights under the Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. In summary, you are entitled to artwork that matches its description, is made with due care and skill, is fit for the purpose we describe, and is delivered within the time we promise.

If there is a problem

  • A major problem (for example, the files are unusable, are significantly different from what was described, or we cannot deliver): you can choose a full refund or a corrected replacement.
  • A minor problem (for example, a misspelt name, a wrong date or a cropping issue): we will fix it free of charge and resend your files, normally within 2 business days. If we cannot fix it within a reasonable time, you can ask for a refund.
  • Late delivery: if we have not emailed your files within 2 business days of your order (or of receiving a usable photo), you can cancel for a full refund.
  • Photo not suitable: if your photo will not print well, we will email you before starting. If you cannot send another, we will refund you in full.

Changes you would like

One round of changes is included with every order. Reply to your delivery email within 14 days and tell us what to adjust: wording, headline, design style or crop.

Change of mind

You can cancel for a full refund at any time before we start work on your edition. Because each edition is written and typeset to order, we do not usually offer a refund for a change of mind once the finished files have been sent. This does not affect your rights under the Australian Consumer Law described above.

How to ask

Email support@goodestgazette.tech with your order number and what has gone wrong. We reply within 2 business days. Refunds go back to your original payment method, and your bank may take a few business days to show it.

The Goodest Gazette.